FAQ

    SHIPPING

    Free shipping on all orders within Sweden.

    For international orders, a flat shipping fee applies. All orders are shipped with tracking.

    Please note that orders shipped outside the EU may be subject to import fees, such as VAT and customs duties, upon delivery. These fees are the responsibility of the customer.

    Thank you for your understanding.

    DELIVERY TIMES

    • Sweden: 1–3 business days
    • EU: 3–7 business days
    • Rest of the world: 7–14 business days, depending on the destination

    Delivery times are estimates and may occasionally be affected by public holidays, customs processing, or local delays in the destination country.

    International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. All international parcels are shipped with the necessary customs documentation.

    RETURNS

    I hope you will love your jewellery. However, if it does not feel quite right, you have 14 days from the date of delivery to return your order.

    The customer is responsible for the return shipping costs. To initiate a return, please email helasinnet@gmail.com, and I will be happy to assist you.

    Please return the jewellery in its original packaging and include a note with your name and order number inside the parcel.

    I am not responsible for jewellery that is damaged or lost during return shipping.

    A refund will be issued as soon as I have received the returned jewellery in its original condition.

    Please note that sale items and custom-made jewellery are non-refundable and cannot be returned.

    RING SIZE GUIDE

    Finding the right ring size is easy! You can either measure a ring that already fits you well or measure the circumference of your finger.

    Option 1 – Measure a Ring

    • Choose a ring that fits comfortably on the correct finger.
    • Measure the inside diameter of the ring in millimetres using a ruler.
    • This measurement corresponds to the ring’s inner diameter.
    • Compare your measurement with the size guide below.

    Option 2 – Measure Your Finger

    • Wrap a narrow strip of paper or a piece of string around your finger.
    • Mark the point where the ends meet.
    • Measure the length in millimetres.
    • This measurement corresponds to the circumference of your finger.
    • Compare your measurement with the size guide below.

    For the best results, I recommend measuring your finger at the end of the day, when your fingers are usually at their largest.

    Keep in mind that finger size can vary throughout the day and may be affected by factors such as temperature and physical activity. If your measurement falls between two sizes, I recommend choosing the larger size.

    If you are still unsure about which size to choose, please feel free to contact me and I will be happy to help.

    JEWELLERY CARE

    Sterling Silver 925

    Sterling silver 925 may oxidise and develop a darker tone over time. This is a natural process and does not affect the quality of the jewellery.

    To care for your jewellery and maintain its shine, place it in warm water with a small amount of mild soap and let it soak for a few minutes. Gently brush the jewellery with a soft toothbrush to reach small details. Rinse thoroughly and carefully dry with a soft, lint-free cloth, preferably a silver polishing cloth.

    Remove your jewellery before using cleaning products, skincare products, or perfume, as these may cause discolouration. I also recommend removing your jewellery before bathing or swimming to help preserve its shine for as long as possible.

    When not in use, store your jewellery in a jewellery pouch or box.

    With a little care, your jewellery can remain a treasured piece to wear for many years to come.

    Bronze

    In some cases, bronze may react with the natural pH of the skin and cause a greenish discolouration. This is completely harmless, varies from person to person, and can easily be washed away with soap and water. The bronze I use is nickel-free.

    To preserve its shine, store your jewellery in a dry place and remove it before showering, bathing, exercising, or swimming. Avoid contact with perfume, skincare products, and cleaning products. Polish regularly with a soft polishing cloth.

    If the jewellery oxidises, you can easily restore its shine using mild soap and water. Place the jewellery in lukewarm water with a few drops of mild dish soap for 10–15 minutes. Gently clean it with a soft brush, rinse thoroughly, and dry carefully.

    Alternatively, you can make a paste using lemon juice and a small amount of baking soda. Apply the paste to the surface, rinse thoroughly, and dry carefully.

    Another option is to use white vinegar and salt. Mix 1 tablespoon of salt with 250 ml of white vinegar. Clean the jewellery gently, rinse thoroughly, and dry immediately.

    With simple and regular care, your jewellery will retain its shine for a long time.

    PERSONAL INFORMATION

    Your personal information is used only to process your order and to respond to any questions regarding your purchase.

    Hela Sinnet will not share your personal information, address, or email address with any other company.

    COOKIE INFORMATION

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